Services

Technology-Enabled FM

Smarter operations. Measurable performance.

Scope

Smarter operations. Measurable performance.

At Prosper, technology is an integral part of how we manage and deliver facility services, connecting day-to-day operations with total visibility and control.

Prosper runs this on its own platforms rather than rented software: RaCore, the group's ERP, links operations, maintenance, quality, procurement, HR and finance on the same data; Yaqiz, the group's guard-management system, gives the office one console and every guard one app for tours, incidents and live reporting.

Through the strategic deployment of CAFM and ERP systems, we unite operational workflows with the exact information, resources, and controls required to maintain consistent service quality. Our digital infrastructure powers every aspect of facility delivery — managing service requests, work orders, preventive maintenance, asset lifecycles, and scheduling. By connecting operations directly with business management, we gain clear visibility across procurement, inventory, contract management, and operational costs to drive data-backed decision-making.

Ready to elevate your facility operations with smart technology? We integrate CAFM and ERP solutions to deliver complete transparency, reduced operational response times, and measurable performance across your entire real estate portfolio.

Scope

RaCore ERP

01HR & workforce
Employee records · attendance, shifts and payroll · workforce by site · training and certificates
02CAFM
Work orders and help desk · PPM schedules · asset registers and history · live SLA tracking
03Operational excellence
KPI dashboards for every site · response and escalation tracking · monthly business reviews
04Quality assurance
Site inspections and audits · corrective actions · records that support ISO audits
05Procurement
Purchase requests and approvals · suppliers · stock and spare parts · cost by site and contract

Yaqiz security operations

01Guard tours
Planned patrols with checkpoints, verified on the guard's phone.
02Incidents
Incidents reported with photos and escalated in minutes.
03Live reporting
One console for the office to see every site at once.

Platform

01CAFM & ERP system integration
Facility and business systems connected, so operations and finance share one picture.
02Automated work order management
Requests become work orders that are assigned, tracked and closed automatically.
03Digital asset tracking & tagging
Every asset tagged and recorded with its location, history and condition.
04Preventive maintenance scheduling
Planned maintenance generated on time, so faults are prevented rather than repaired.

Control

01Contract & vendor performance tracking
Suppliers and subcontractors measured against their SLAs.
02Real-time resource & inventory control
Staff, spare parts and consumables tracked as they are used.
03IoT & smart sensor integration
Sensor readings feed straight into work orders and alerts.
04SLA & KPI performance dashboards
Live dashboards showing response times, completion rates and costs.

Insight

01Operational data analytics & reporting
Monthly and on-demand reports that explain performance and trends.
02Digital service request portals
Occupants raise and follow requests online, without phone calls or email chains.
03Energy & utility usage monitoring
Electricity, water and fuel use measured to find savings.
04Quality & health and safety digital compliance
Inspections, permits and audits recorded digitally, ready for review.

How we work

01
Capture & assign
Every service request is immediately logged, categorized, and dispatched directly to the responsible team and dynamic resource schedule.
02
Track
Activities are monitored in real-time from initial request through field execution to ensure strict SLA compliance and field accountability.
03
Measure
Operational data and key performance indicators (KPIs) are automatically collected and measured against defined service standards.
04
Improve
Performance analytics generate actionable reports, driving continuous process refinement, cost optimization, and asset longevity.