{"id":1456,"date":"2022-10-10T22:14:06","date_gmt":"2022-10-10T22:14:06","guid":{"rendered":"https:\/\/prosperegypt.com\/?page_id=1456"},"modified":"2022-10-25T19:37:05","modified_gmt":"2022-10-25T19:37:05","slug":"operational-excellence","status":"publish","type":"page","link":"https:\/\/prosperegypt.com\/operational-excellence\/","title":{"rendered":"Operational Excellence"},"content":{"rendered":"\t\t
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Operational Excelence\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Strategy deployment \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\nLinking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution plan (\u00a0i.e. Cost\noptimization , productivity enhancement , and\u00a0employee satisfaction)\u00a0.\u00a0connecting add value\u00a0and\u00a0cost optimization goals to facilities management staff \/ management KPIs\n\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Strategy deployment<\/h3>

\n\nLinking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution plan (\u00a0i.e. Cost\noptimization , productivity enhancement , and\u00a0employee satisfaction)\u00a0.\u00a0connecting add value\u00a0and\u00a0cost optimization goals to facilities management staff \/ management KPIs\n\n\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cost Efficiency & Value Creation<\/h3>

Focus on frugality \u201c Paying the right amount for the right thing \u201c , while setting targets to drive value through partnership with client.\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Proactively stewarding Property and Infrastructure<\/h3>

Adapting disciplined approaches to both corrective maintenance , preventive maintenance ,and client requests.\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Measurement System and Reporting <\/h3>

Utilizing ERP and MMS systems to ensure accurate supervision for quality of service , while putting focus on using tech to drive operational excellence.\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ethics<\/h3>

Strong commitment to ethical behavior while dealing with clients and subcontractors . Including the compliance with antibribery laws and standard code of conduct .\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Safety<\/h3>

Prosper environmental health and safety (EHS) policies and procedures is key in training new and existing staff . Part of the management commitment is to ensure EHS deployment across all facilities management sectors. \n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Customer Success Strategy \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Partnership Methodology <\/h3>

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  • Working in an open book methodology with client<\/li>\n
  • Focus on value add and cost optimization for client<\/li>\n<\/u>\n\n\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Standard Operating Procedures ( SOP )<\/h3>

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    • Having SOP that covers all aspects of operations .Translated\n into training plan ,operating model ,quality model , and KPIs for staff.\n<\/li>\n
    • Setting up performance management mechanisms governed by company internal policies and operational system \n<\/li>\n<\/u>\n\n\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Response Rate <\/h3>

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      • Setting escalation matrix for all client requests with defined SLA <\/li>\n
      • updating all client requests on ERP & MMS system for visibility and tracking. <\/li>\n<\/u>\n\n\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        Reporting and Insights <\/h3>

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        • Proactive reports to generate insights supporting client requirements <\/li>\n
        • Weekly \/monthly business reviews with client supported by tailored system reports. <\/li>\n
        • Monthly client satisfaction survey to ensure we work on any insights or feedback provided<\/li>\n<\/u>\n\n\n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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          Quality control and Continuous improvement <\/h3>

          Working on feedback and insights provided by both internal quality assurance team and the client ,.Doing gap analysis & sharing timely improvement plan with client \n<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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          Partnership Methodology <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \n
          • Working in an open book methodology with client.<\/li>\n
          • Focus on value add and cost optimization for client.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            Standard Operating Procedures( SOP )<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              \n
            • Having SOP that covers all aspects of operations .Translated<\/li>\n
            • into training plan ,operating model ,quality model , and KPIs for staff <\/li>\n
            • Setting up performance management mechanisms governed by company internal policies and operational system.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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              Response Rate\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \n
              • Setting escalation matrix for all client requests with defined SLA.<\/li>\n
              • Updating all client requests on ERP and MMS system for visibility and tracking. \n<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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                Reporting and Insights<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  \n
                • Proactive reports to generate insights supporting client requirements. <\/li>\n
                • Weekly \/monthly business reviews with client supported by tailored system reports. <\/li>\n
                • Monthly client satisfaction survey to ensure we work on any insights or feedback provided.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  Quality control & Continuous improvement \u200b<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  \n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\tWorking on feedback and insights provided by both internal quality assurance team and the client . Doing gap analysis and sharing timely improvement plan with client. \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Operational Excelence Strategy deployment Linking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution plan (\u00a0i.e. Cost optimization , productivity enhancement , and\u00a0employee satisfaction)\u00a0.\u00a0connecting add value\u00a0and\u00a0cost optimization goals to facilities management staff \/ management KPIs Strategy deployment Linking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1456","page","type-page","status-publish","hentry"],"yoast_head":"\nOperational Excellence - Prosper Egypt Facility Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prosperegypt.com\/operational-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operational Excellence\" \/>\n<meta property=\"og:description\" content=\"Operational Excelence Strategy deployment Linking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution plan (\u00a0i.e. Cost optimization , productivity enhancement , and\u00a0employee satisfaction)\u00a0.\u00a0connecting add value\u00a0and\u00a0cost optimization goals to facilities management staff \/ management KPIs Strategy deployment Linking business strategy with client requirements , and ensuring\u00a0it is aligned with the execution […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/prosperegypt.com\/operational-excellence\/\" \/>\n<meta property=\"og:site_name\" content=\"Prosper Egypt Facility Management\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Prosperegypt\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-25T19:37:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/prosperegypt.com\/wp-content\/uploads\/2022\/10\/New-Project-1.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/prosperegypt.com\/operational-excellence\/\",\"url\":\"https:\/\/prosperegypt.com\/operational-excellence\/\",\"name\":\"Operational Excellence - 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